👋 Who are we?

At Lambda Automotive / EFI Suite, we lead the digital transformation of the roadside assistance, vehicle transport, taxi/VTC and mobility logistics sectors.

Our SaaS solutions —EFI Tow, EFI Taxi&VTC, EFI Logistic and GA Cloud— enable thousands of companies to connect electronically with leading insurance companies, roadside assistance providers and vehicle transport operators in Spain and international markets.

🎯 What will your mission be?

We are looking for a Customer Success & Client Retention Specialist with a strong technology-driven and customer-focused profile.

This is not a cold-sales position. Your main objective will be to support, train and help grow our existing client portfolio. You will act as the key link between our users and our solutions, helping clients make the most of the software, adopt new features and activate additional modules within the EFI Suite ecosystem.

✍️ Main responsibilities

• Client retention and technology adoption: Proactively contact existing clients to introduce the latest software updates, releases and functionalities, including delay management, advanced views, vehicle custody management, mobile applications and other new features.
• Upselling and cross-selling: Advise and encourage clients to expand their use of EFI Suite by activating telematic integrations with additional roadside assistance companies, including Línea Directa, Asitur, RACE, Autoclub Mutua, AXA, RACC, Allianz and Europ Assistance, among others.
• Activation of complementary solutions: Present and activate additional products and modules within the ecosystem, including GA Cloud for invoicing and administrative management, EFI Logistic for vehicle transport, and technology products such as EFI Smartphones, chargers and other devices.
• Client training: Deliver on-site and online training sessions for strategic accounts, high-volume clients and new users of our different solutions.
• Industry representation: Represent the company at trade fairs, professional conferences and events related to roadside assistance, transport and mobility.
• Voice of the customer: Identify operational needs and carry out regular surveys and follow-ups with key clients, turning their feedback into improvement proposals and feature requests for the Product and Development teams.
• Cross-functional collaboration: Work closely with the Technical Support team to resolve advanced usage queries, with the Sales Acquisition team during new-client onboarding, and with IT to communicate feedback, specifications and client-requested improvements.
• CRM management and follow-up: Record client interactions, opportunities, completed actions and next steps in the CRM, ensuring organised and continuous account management.

🔍 What are we looking for?

• Technology-driven profile: Strong ability to understand and explain SaaS software, web environments, Android and iOS mobile applications, and telematic integrations.
• Commercial or customer service experience: At least 2 years of experience in client retention, Customer Success, commercial support or B2B roles, preferably within the technology, automotive, fleet management or logistics sectors.
• Availability to travel: Availability to attend industry trade fairs and carry out on-site visits or training sessions for strategic clients when required.
• Communication skills: Excellent active listening skills, empathy and confidence when communicating with business owners, operations managers and users from roadside assistance, mobility and vehicle transport companies.
• Organisation and follow-up: Ability to manage a constant volume of client contacts, prioritise tasks and keep all relevant information up to date in the CRM.
• Customer orientation: A proactive and solution-focused attitude, with the ability to identify opportunities for improvement and growth within each client account.
• Desirable: Operational knowledge of the roadside assistance, vehicle transport or telematic assistance platform sectors.

💼 What do we offer?

• Gross annual salary of €22,000 to €24,000, reviewed annually according to performance.
• Commission and variable compensation linked to the achievement of objectives and the growth of the client portfolio.
• Travel expenses covered: Transport tickets, daily allowances, accommodation and rental cars whenever required for client visits, training sessions or industry events.
• Hybrid working model: Flexibility to combine remote work with coordinated in-office working days.
• Stable working hours: Monday to Thursday from 08:00 to 14:00 and from 15:00 to 17:30; Friday from 08:00 to 14:00.
• Continuous training: Comprehensive training across the complete EFI Suite ecosystem of tools and solutions.
• Professional development: Join an established, dynamic technology company experiencing continuous national and international growth.

Are you passionate about technology and helping clients grow? Join Lambda Automotive and take an active role in the digital transformation of the roadside assistance, transport and mobility sectors.